How far ahead should I book the survey?
As soon as you have a likely completion month, even if the date is not fixed. Surveys are free and the written figure holds for sixty days, so an early visit costs you nothing and keeps the better slots open. Peak weeks are the last Friday of each month and the days either side of a bank holiday.
What does the surveyor need to see?
Every room that is moving, including the loft, garage, shed and anything stored at a relative's house. They also look at the approach to both properties, the stairs, and the width of the front door. Volume is only half the quote; access and carry distance are the other half.
Do you dismantle and rebuild furniture?
Standard beds, wardrobes, tables and flat-pack units, yes — it is in the quote, and the fixings travel bagged and taped to the frame. Fitted furniture, bunk beds with built-in stairs and anything glued at assembly are decided at the survey, because some pieces will not survive a second build.
What will you not carry?
Nothing that can leak, catch fire or spoil: gas bottles, fuel cans, paint and solvents, aerosol stockpiles, fireworks, and open food or fridge contents. Plants travel at your risk and are best in the car. Documents, jewellery, keys and medication should also stay with you rather than on the lorry.
What happens if completion is delayed on the day?
We load as planned and wait with the lorry sealed. The crew leader keeps you updated and, if keys will not be released that day, the load stays secured overnight and we return first thing. The surveyor explains the waiting arrangement in the written quote so you know where you stand before the date.
Do you collect the empty boxes afterwards?
Yes. Flatten them, stack them inside the front door, and tell us which week suits — collection is included for every full household move. Cartons that are still sound go back into circulation; the rest are recycled.